FAQs
Orders
Can I change the delivery address of my order?
If your order has not processed yet, we are happy to update your shipping address. Please contact us at hello@cosmetteskincare.com and we will be see what we can do.
What forms of payment do you accept?
We accept most major debit and credits cards
Can I change or cancel my order?
Please contact our customer service team immediately if you wish change or cancel your order at hello@cosmetteskincare.com Our fulfillment center processes orders quickly and we will do our best to accommodate your request.
US Shipping and Returns
Where does Cosmette Skincare ship to?
We currently ship to all 50 states in the United States
Do you offer Free Shipping?
We offer several shipping options:
- Flat Rate Shipping: $10 on all orders under $100 (3-5 business days)
- Expedited Shipping: $25 on all orders (2-3 business days)
- Free standard shipping on all orders over $100
When will my order ship?
Generally we expect to have your order shipped from our fulfillment center within 1–2 business days of placing your order. During times of higher volume, like the holiday season, order processing can take up to 3-4 days.
What happens if my order is lost or stolen?
We understand that shipments can get lost or stolen from time to time. We encourage you to make a claim directly with the carrier and our support team will aid you as much as possible during that process.
Do you accept returns?
All our products come with a 30 day guarantee. If you aren’t delighted with your order, please contact us at hello@cosmetteskincare.com. All merchandise and accessory items are final sale
Can I change the delivery address of my order?
If your order has not been processed yet, we are happy to update your shipping address. Please contact us at hello@cosmetteskincare.com and we will see what we can do.
Can I change or cancel my order?
Please contact our customer service team immediately if you wish to change or cancel your order at hello@cosmetteskincare.com . Our fulfillment center processes orders quickly and we will do our best to accommodate your request.
International Shipping
Do you ship internationally?
International shipping is currently available to Canada. Shipping rates for international orders will be calculated at checkout. Stay tuned - we're adding more countries very soon!
Our Products
Where are Cosmette Skincare products made?
All of our delicious formulas are crafted in the USA.
Are your products cruelty free?
All Cosmette skincare products are cruelty free and vegan and we are proudly leaping bunny certified.
Are your products safe during pregnancy?
All Cosmette skincare products are developed thoughtfully for every season of a woman's life, most importantly the potent time of pregnancy and breastfeeding. Our products are safe for your skin, and for babies skin, during that time and beyond.
Should I refrigerate Cosmette Skincare products?
Overall, our formulas are best stored in a cool and dry environment. We do not recommend refrigeration of our Dreamy Oil Detox. Certain oils in this formula could solidify under cooler temperatures. If that occurs, simply place the product at room temperature and give it a little shake and it will go back to normal. This won’t affect the quality of the formula at all.
What is the shelf life of Cosmette Skincare products?
We recommend you use our products within 1 year from the time you open it.
Contact Us
For media inquiries please contact: tara@intersectiontheagency.com
For sales inquiries please contact: sales@cosmetteskincare.com
For all other questions please contact: hello@cosmetteskincare.com